THE KIRKLAND FAMILY MEDICAL CENTER'S GOAL IS TO PROVIDE EXCELLENT CUSTOMER SERVICE AND CARE. COME SEE US FOR ALL OF YOUR FAMILY MEDICAL NEEDS.

* IF YOU ARE EXPERIENCING AND EMERGENCY AFTER NORMAL CLINIC HOURS, GO TO YOUR LOCAL EMERGENCY ROOM.

* YOU CAN CONTACT DR. KIRKLAND AFTER NORMAL CLINIC HOURS BY CONTACTING SAINT MARY'S EMERGENCY ROOM AT  479-968-6211.  IF DR. KIRKLAND IS NOT AVAILABLE ANOTHER ON CALL DOCTOR CAN ASSIST YOU.

* IT IS SUGGESTED THAT BEFORE MAKING AN APPOINTMENT TO CALL YOUR INSURANCE CUSTOMER SERVICE PHONE NUMBER LOCATED ON YOUR INSURANCE CARD, AND CHECK TO SEE IF DR. KIRKLAND IS IN YOUR INSURANCE NETWORK. IF DR. KIRKLAND IS NOT IN YOUR INSURANCE NETWORK, YOU MIGHT BE RESPONSIBLE FOR AN OUT OF POCKET EXPENSE FOR THE VISIT.

* AS PART OF DR. KIRKLAND BEING CONTRACTED THROUGH MANY INSURANCE COMPANIES, IT IS OUR POLICY TO COLLECT ANY CO-PAYMENTS AT TIME OF SERVICE. IF YOU ARE A SELF-PAY PATIENT WE ASK FOR A $90 DEPOSIT AT TIME OF SERVICE.

* THE PATIENT WILL BE BILLED SEPARATELY FOR ANY SERVICES FOR LAB THROUGH THE RIVER VALLEY MEDICAL CENTER, YOU WILL ALSO BE BILLED SEPARATELY FOR SERVICES THROUGH RADIOLOGISTS OF RUSSELLVILLE AND THE PATHOLOGY SERVICES LAB.